Admin Users

Admin Users

Every person who needs access to the account's administrator portal needs their own admin account. Support will create a new Head Admin user when establishing a new account, after which the management of other admin users for the account is managed by the Head Admin for the account.

In the Preferences area (gear wheel, upper right) Head Admins can view a list of all other admins for the account, and they can:
  1. Make any changes to the admins (including designating anyone as a Head Admin)
  2. Add new admins (the "Add Admin" button)
  3. Delete an admin (the "x" under Action).
Any changes to the Admin Users table is automatically saved as you exit the field.

When creating new users, we suggest that usernames are the person's email address.  We also recommend enabling Two-Factor Authentication (2FA) to enhance the security of your account (see more on 2FA).

You can also email admins directly from this table (envelope icon in the Action column) with a default template explaining how the admin should login if they forgot their password (convenient for new admins).



It may be necessary to clear your cache and delete cookies for the above table to appear.  If you still don't see the table, confirm with support that you are a Head Admin.
    • Related Articles

    • Admin Logging in

      The login to Comsend is for administrators only. The login username and password should not be shared with the families. Families are assigned their own username and password and will login to make their selections separately. For increased security ...
    • Temporary Discount

      If you want a Discount code to apply temporarily you can do the following (and you should probably tell your members this is what you're doing): Establish your Discount code and check-off the box to Automatically Give Online Users When you're ready ...
    • RELEASE NOTES

      Release Notes: DATE FEATURE DESCRIPTION November 2025 Reciprocity condition for order amount Admin can choose a condition for reciprocity based on selections order amount. September 2025 Email sequential numbering fix Admin can choose what number to ...
    • Setting Up DNS for Sending Emails via Comsend - beta

      Sending emails through your own domain (e.g., admin@yourshul.org) makes your communication look professional and trustworthy. It also improves email deliverability — reducing the chance that your campaign messages, receipts, or reminders get flagged ...
    • Two Factor Authentication (2FA)

      Two Factor Authentication Two-Factor Authentication (2FA) is a security measure that adds an extra layer of protection to your Comsend account. In simple terms, it means using two different methods to verify your identity when logging in. Normally, ...