Two Factor Authentication (2FA)
Two Factor Authentication
Two-Factor Authentication (2FA) is a security measure that adds an extra layer of protection to your Comsend account. In simple terms, it means using two different methods to verify your identity when logging in. Normally, you would just enter your password to access your account, but with 2FA, you also need to provide a second piece of information. In our case this is a unique code sent to your phone via text message. By requiring both your password and this additional code, 2FA makes it much harder for unauthorized individuals to access your account, even if they somehow discover or guess your password. It's like having a second lock on your door to keep your account safe.
How to Setup 2FA
2FA is by default disabled and as a Head Admin you can enable 2FA for any admin on your account from the Preferences area (see Managing Administrators). We do recommend enabling 2FA for all admins to enhance the security of your account.
Once you have 2FA enabled for an admin, on the first login the new admin will be prompted with the following message:
If you're in a rush, you can skip the requirement temporarily, but ultimately the admin must include the necessary information, so best that it's done ASAP.
Clicking the "Go to settings" button will take you to your admin Preferences. Here the admin should confirm the email address and add a mobile phone number where the login code will be sent going forward.
The password does not need to be updated.
Once the phone number it will need to be verified. If you don't verify and entered a wrong phone number, you won't be able to login!
Check for the SMS message on your mobile phone and enter it where prompted.
Logging in with 2FA
Once 2FA is established for your account, any subsequent logins will prompt you to enter a code that is sent to your mobile number after you enter your password, as follows:
Please contact support if the phone number is wrong.
Related Articles
Final Letters - Merge in Two Columns
To merge your Final Letter greetings in two columns using Microsoft Word do the following (note that this may not look good with greetings included): 1. Write your Word Document and include your text and the merge fields as if you're not including ...Admin Users
Every person who needs access to the account's administrator portal needs their own admin account. Support will create a new Head Admin user when establishing a new account, after which the management of other admin users for the account is managed ...Admin Logging in
The login to Comsend is for administrators only. The login username and password should not be shared with the families. Families are assigned their own username and password and will login to make their selections separately. For increased security ...Privacy Policy
Attached.RELEASE NOTES
Release Notes: DATE FEATURE DESCRIPTION December 2024 Comsend Upload Doctor Custom AI GPT to assist admins with Error and Alerts while updating members. November 2024 Advanced member filtering and emailing Advanced member filtering and targeted ...