Q: How can I change the email address that emails are sent from to members?
A: Under preferences you can change the Institute email Address.
Q: Can I see which members select a specific member?
A: Yes. As an admin you can go to the member recipient, and in Selections from the dropdown you have an option to see who selected that member.
Q: I have members who were part of a category that I know many others selected in its entirety, or part of our whole list where some have selected all, but I see that they weren't selected. How can this be?
A: It's possible, and happens, that members Select All, or select a whole category, and then remove some members from their selections. It may also be possible that the members in question were added only after other selected the whole list or whole category.
Q: Can camipaigns run concurrently?
A: No. Campaign dates should never overlap.
Q: How do I send emails?
A: Go to Emails on the menu, select a template or compose your email, then select your recipients.
Q: I am doing a practice run through. I clicked on my personalized log-in link and tried to access last year's selections. Nothing showed up! What am I doing wrong?
A: Often the problem is that your Campaign Types are different. Last Year selections pertain only to the same Campaign Type.
Q: When I cloned my 2024 campaign, all the old emails from 2024 showed up on the new 2025 campaign. I’d like to delete nearly all of them to keep things clean and simple. If I delete them under the emails beta management from 2025, will they still be available on the Purim 2024 campaign I case I want to refer back to them?
A: While emails know to use your current campaign settings and your updated member information, the email itself is not associated with a campaign. So if you delete an email from a prior campaign, it will no longer be available cross any campaign.