Email Monitoring

Email Monitoring

There are a couple of ways to monitor your sent emails. 

Overall Stats

You can learn more details about the status of your emails from the email statistics one you click on the Subject of an email that was sent, as follows:




Email Activity

You can check the status of any individual email that you sent by going to Email -> Activity on the main menu, and there you can search for your email.



Email Status

Below is a quick breakdown of each of the common events from our email service provider, Sendgrid, that can appear for your email status:

1. Dropped
There are a number of reasons your email will not even be sent to a recipient for delivery. This event informs your system when an email has been dropped. Further, it provides a reason for the drop, such as if we’ve found spam content (if spam checker app is enabled) or we see the recipient has unsubscribed previously.

2. Bounce
If a server cannot or will not deliver a message, SendGrid fires a bounce event. Bounces often are caused by outdated or incorrectly entered email addresses. Many times you won't know a bounced email address until it bounces, so this event can help you ensure it doesn’t bounce again by removing it from your lists.

3. Delivered
When an email has been accepted at the receiving server, the delivered event fires. This event does not guarantee that the email was placed in the recipient’s inbox. 

4. Open
An opened email is the first step toward the action you want your recipient to take. This event fires every time your email is viewed. 

Email Delivery Issues

Comsend uses Sendgrid, a well-established email delivery platform and one of the largest and most reliable players in the industry for your email delivery to your members.  Yet email delivery issues can still occur and the most common reasons why your email may not be able to be delivered are:
  1. Spam filters: Some of your emails may be getting marked as spam by email filters or ISPs, which can prevent them from being delivered to the recipient's inbox. 
  2. Bounce backs: Some of your emails may be bouncing back because the recipient's email address is invalid, the recipient's inbox is full, or the recipient's email server is temporarily unavailable.
  3. Blocked domains: Some domains may block emails from SendGrid due to past sending behavior or because of the content of the email.
Note that if you have two email addresses for a family, it's possible that only one failed and that your email was received by the other. 

For individual email addresses we can attempt to remove someone from a Spam or Bounce list at your request, but only if you first confirm with the member that the address is correct and ask them to check their Spam folder and that they mark your email as Not Spam. Otherwise, we will no longer receive monitoring specifics if we try to force someone off a Spam list.

    • Related Articles

    • Inserting a Hyperlink in your Email

      You can easily include a hyperliink in your emails. Simply place your cursor where you want the link, select the Insert Link button from the toolbar and enter your URL and text. Note that you might choose the "Open in new tab" option if you don't ...

    • Controlling SPAM

      You're limited in your ability to control SPAM, as different email providers have different rules and restrictions. From our experience, however, it's best that you use your own institute email address (e.g. sisterhood@beth-el123.org) to send your ...

    • Scheduling an Email

      By default your email will be sent immediately, but you can also schedule them for a future date. This is convenient when you establish a plan for your campaign along with dates for reminders. To schedule your email use the scheduling controls under ...

    • How do I email?

      Comsend offers powerful email management functionality that can help you quickly and easily communicate to your families. The most common email messages that are sent are initial member invitations to participate in a campaign, reminder emails and at ...

    • Add user balance to email

      Within the email macros there is a {balance} macro that displays the member's outstanding balance (it displays how much they still owe, not the total order).